Privacy Policy & Terms of Service

Effective Date: April 12, 2026

1. General Information

This website is operated by Randu LLC, doing business as RandU Appliance. By using our website or booking our services, you agree to the following terms and policies.

2. Information We Collect

We collect personal information that you voluntarily provide when booking a service or contacting us. This may include:

  • Name and phone number

  • Email address

  • Service address (for onsite repairs only)

  • Appliance details (make, model, and symptoms)

3. Use of Information

We use your information strictly to:

  • Schedule and perform appliance repair services

  • Provide quotes and service updates

  • Send invoices and receipts

RandU Appliance does not sell, rent, or share your personal data with third parties for marketing purposes.

4. SMS & Communication Consent (A2P Compliance)

By providing your phone number, you agree to receive calls and text messages from RandU Appliance regarding your service request, appointment updates, and follow-up communication.

  • Message frequency varies. Message and data rates may apply.

  • You can opt out at any time by replying STOP.

For help, reply HELP or contact us at info@randuappliance.com.

5. Service Terms & Pricing

  • Diagnostic Fee: A $79 service call fee is required for all visits. This fee is applied toward the total cost of the repair if you proceed.

  • Payment: Payment is due upon completion of the service. We accept major credit cards, cash, and digital payments.

  • Parts: We use high-quality, reliable parts. If a part must be ordered, we will provide an estimated timeline.

6. Limited Warranty

We provide a 90-day warranty on parts and labor for the specific repair performed.

This warranty applies only to the components replaced and the labor associated with that specific repair. It does not cover new or unrelated appliance failures, misuse, or issues caused after the repair.

Warranty claims must be reported within the 90-day period.

7. California Privacy Rights (CCPA/CalOPPA)

As a California resident, you have the right to request access to the personal data we hold about you or request its deletion. We do not sell your personal data to third parties.

8. Limitation of Liability

Randu LLC, doing business as RandU Appliance, is not liable for incidental or consequential damages resulting from appliance failure.

We are not responsible for pre-existing conditions or failures unrelated to the performed repair.

Homeowners are responsible for providing a safe and accessible work area.

9. Contact Us

If you have any questions regarding these terms or your personal data, please contact us: